Terms of Sales

1. In general

The entire text of our general conditions of sale is an integral part of our offers or of any sales agreement concluded. Unless expressly stipulated otherwise, the buyer is deemed to have taken cognizance of it and to have accepted all the clauses.

2. Who we are

www.alucanvas.com is a service offered by:
Pauwels Tape bvba
Brixtonlaan 25
1930 Zaventem

Company number: BE 0447 228 990

3. Order

The website www.alucanvas.com allows you either a) to order through an order form, or b) to place an order by paying directly through the web shop.

a) Place an order through a purchase order.
This procedure is used for custom-made frames and orders where we need to calculate shipping costs based on the delivery location, size and weight of the order.

You write your order form yourself by filling out the form on the site. You will receive an email copy of your request when you send your request to us. Based on your request, we issue a pro-forma invoice within 72 hours. The prices of the pro-forma invoice may vary from the prices published on the site. You have 7 calendar days to pay the proforma invoice. In the absence of payment on time, the order is canceled.

b) Order and buy through the web shop.
In the web shop we mainly offer promotions, standard frames and other items for which we know the shipping costs. Payment is made directly.
Only countries for which we know the shipping costs are included in the web shop.

4. Price

Prices can be changed at any time. The prices in force are those of the pro-forma invoices. For the web shop, the price in force is the price applied at the time of the order.

5. Payment

Payment is made in cash, unless otherwise stipulated by www.alucanvas.com. Internet payments are made through the services of companies such as Ingenico or Mollie.
In the event of non-payment, the amounts due are immediately increased by 15% and all collection costs are borne by the buyer.

6. Personal data

Personal data such as name, postal address and e-mail must be entered with each order, because www.alucanvas.com does not manage them.
They are stored digitally only to enable the dematerialization of the invoice, purchase order or pro-forma invoice. You can request to modify your data. Data of issued invoices can not be changed.

7. Satisfaction or refund

The buyer has a period of fourteen calendar days from the delivery of his order to return the standard item for exchange or refund, at the buyer's choice.
Return costs remain the responsibility of the buyer, the seller committing to reimbursement of the order, with the exception of the return shipping costs which remain the responsibility of the buyer.
The refund is made two weeks after receipt of the returned goods. The products must be returned in perfect condition for resale, in their original condition and with their original packaging. The return destination is: Pauwels Tape bvba, Brixtonlaan 25, 1930 Zaventem, Belgium. Any risk associated with the return of the product is the responsibility of the purchaser of the order.
Unlike a standard item, a custom-made item (bare frame or canvas, cut-out, etc.) is produced according to customer requests and is under no circumstances returned or refunded.

8. Deadlines, delivery, transport insurance

Delivery times are communicated without obligation.
The delivery of goods is made to the address provided by the customer. The transport of the goods is carried out by an independent carrier at the expense and risk of the purchaser. We are not responsible if the shipping company does not meet its commitments.
If you have provided an address that does not exist or if the postal code is incorrect, or if the vehicle of the transport company is not allowed the drive on your street, we will charge you the additional costs of the carrier. If the carrier returns your package to us, we will reship it as soon as you pay the new shipping costs.
Warehouse charges are due after one week.

Damages due to transport must be reported immediately within the 3 working days. Damaged packs must be reported instantly to the driver of the delivery company.

We advise you to take our optional transport insurance for large parcels when third parties deliver.
We always take a transport insurance when third parties deliver large parcels like frames above 250cm or canvas rolls of 310cm.

9. Tolerance

The frame measurements are measurements without canvas.
Although we make every effort to produce frames to the exact dimensions, the tolerance accepted when measuring a frame against the agreed one is a few millimeters. A shorter measurement can be corrected by spreading the profiles apart using our tensors.

10. Cookies

Like any interactive and dynamic site, we save data in session variables and cookies. We do not track your activity on the net. This doesn't mean that others don't.

11. Jurisdiction

All disputes to which the sale could give rise are subject exclusively to the jurisdiction of the courts of Brussels and the 1st canton. These conditions of sale apply from 01-November-2021. They cancel and replace all the previous ones. 

© Copyright 2021 - ALU CANVAS, the manufacturer of custom aluminum frames for stretched canvas.
A service of Pauwels Tape bvba, Brixtonlaan 25, 1930 Zaventem, Belgium
VAT BE0447228990